FAQ’s

How Do I Make a Referral to CWRS?

There are many ways to make a referral to CWRS.  All referrals are handled initially by our head office in Maroochydore on the Sunshine Coast, and then forwarded to the relevant Consultant in the correct location (Brisbane, Gold Coast, Gympie, Maryborough, Hervey Bay and Bundaberg).

Contact either 07 5443 6634 to speak to our receptionists, 0411 360 811 to speak directly to the Manager (Nicole Marshall), email or fax 07 5443 5429.

What is on-site Physiotherapy?

On-site Physiotherapy is a practical approach towards managing and preventing work related injuries and is a key component in maintaining the health and well being of your staff.  On-site Physiotherapy enables employers to:

  • Provide a proactive, rather than a reactive approach to employee health.
  • Prevents minor aches and pains from turning into WorkCover claims.
  • Reduces employee absenteeism and lost time injuries.
  • Increases productivity by maintaining employees at work.
  • Improves morale and job satisfaction resulting in less turnover of staff and higher productivity.
  • Encourages a healthy work culture.
  • Treatment remains focused to recovery of function at work.

For more information about how the on-site Physiotherapy program operates please read the on-site physiotherapy description in our website under injury prevention.

Why do I get headaches and back pain when sitting at a computer too long?

Poor ergonomic practices or workstations can play a significant role in the development of many preventable musculoskeletal disorders including neck and back pain, shoulder and arm pain, headaches, or occupational overuse syndrome (previously known as RSI). Many of these injuries are avoidable by implementing correct ergonomics within the workplace.

Sustained sitting places increased pressure through the intervertebral discs in your spine. A poorly adjusted chair will change the posture of your spine resulting in sore lower back muscles, and if your upper back posture is impacted you may sit with your head poking forward to see the monitor. The average head weighs about 5kg and sitting in a forward head on neck posture for extended periods is very fatiguing to your muscles, and can contribute to headaches.

If you experience any musculo-skeletal symptoms while working at a computer, you may need an ergonomic assessment (also known as workstation assessment) with an Occupational Therapist.

What is an Occupational Therapist?

Occupational therapy is a client-centred health profession concerned with promoting health and well being through occupation. The primary goal of occupational therapy is to enable people to participate in the activities of everyday life. Occupational therapists achieve this outcome by working with people and communities to enhance their ability to engage in the occupations they want to, need to, or are expected to do, or by modifying the occupation or the environment to better support their occupational engagement.

At CWRS, we employ Occupational Therapists who either specialise in vocational rehabilitation (workplace rehabilitation) or community rehabilitation (working with people living in the community with injury or disability).

What is manual handling training?

Manual handling training will educate your staff in the correct way to minimise their risk of injury during the performance of work tasks. This presentation will focus on much more than how to “lift a box” safely, and will detail the safe performance of all specific work tasks.  This training has a strong focus on teaching participants how to identify and control risk in the workplace. Where tasks are predominantly field based and difficult to represent through work simulation in the office/depot, video analysis of “real tasks” as part of the training is very successful.

The objectives of this training include:

  • To understand the anatomy and function of the spine
  • To understand the importance of improved postural habits
  • To understand safe lifting principles
  • Risk assessment and risk control
  • Video footage of current work practices within your organisation
  • Practical analysis of videos to provide advice on how to safely perform tasks
  • To learn the importance of stretching and how to stretch
  • Practical demonstration on-site of real work duties.